Terms and Conditions

By accessing and using the services of Pluto Travels LLC ("we," "us," or "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website.

Pluto Travels LLC provides comprehensive travel services including but not limited to:

• Corporate travel management and booking services

• Personal travel planning and arrangements

• MICE (Meetings, Incentives, Conferences, and Exhibitions) services

• Visa processing and documentation services

• Holiday packages and tour arrangements

• Platinum concierge services

• Specialized industry travel solutions

All services are subject to availability and the terms and conditions of our service providers (airlines, hotels, car rental companies, etc.).

• All bookings are subject to availability and confirmation from service providers

• Prices are quoted in UAE Dirhams (AED) unless otherwise stated and are subject to change without notice

• Full payment or deposit may be required at the time of booking, depending on the service type

• Payment methods accepted include credit cards, bank transfers, and other approved payment methods

• All prices are inclusive of applicable taxes unless otherwise stated

• We reserve the right to refuse any booking at our discretion

• Bookings are confirmed only upon receipt of payment and confirmation from service providers

• Cancellation policies vary depending on the service provider and type of booking

• Cancellation fees may apply as per the terms of airlines, hotels, and other service providers

• Refunds, if applicable, will be processed according to the cancellation policy of the respective service provider

• Processing time for refunds may take 7-14 business days

• No-show charges may apply for unused bookings

• Travel insurance is recommended to protect against unforeseen circumstances

• Please review specific cancellation terms at the time of booking

• It is your responsibility to ensure you have valid travel documents (passport, visas, health certificates, etc.)

• We provide visa assistance services, but final approval is subject to the relevant authorities

• We are not responsible for visa rejections or delays by immigration authorities

• You must comply with all entry requirements of your destination country

• Travel insurance is strongly recommended for all international travel

• You are responsible for checking and complying with health and vaccination requirements

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, trip cancellation, baggage loss, and other travel-related risks. We can assist you in obtaining travel insurance, but the final decision and coverage are your responsibility.

• Pluto Travels LLC acts as an intermediary between you and service providers (airlines, hotels, etc.)

• We are not liable for any loss, damage, injury, or inconvenience caused by the acts, omissions, or negligence of service providers

• We are not responsible for delays, cancellations, or changes made by airlines, hotels, or other service providers

• Our liability is limited to the commission we receive for arranging the service

• We are not liable for any indirect, consequential, or incidental damages

• Force majeure events (natural disasters, pandemics, political unrest, etc.) are beyond our control and we are not liable for resulting disruptions

• **WhatsApp Platform Limitations:** We are not liable for any issues, disruptions, or failures related to the WhatsApp platform, including but not limited to:

- Service outages or technical failures of WhatsApp or Meta's services

- Delayed or undelivered messages due to platform issues

- Third-party misuse of the WhatsApp platform

- Security breaches or data incidents on WhatsApp's infrastructure

- Changes to WhatsApp's terms of service or functionality

• We disclaim all liability for any loss or damage arising from external factors beyond our reasonable control, including issues with third-party communication platforms

All bookings are subject to the terms and conditions of the respective service providers (airlines, hotels, car rental companies, etc.). These terms may include but are not limited to:

• Check-in and check-out times

• Baggage allowances and restrictions

• Seat selection and meal preferences

• Special requests and accessibility requirements

• Age restrictions and child policies

We will communicate relevant terms to you, but you are responsible for reviewing and understanding all service provider terms.

• Service providers may change schedules, prices, or services without notice

• We will notify you of any significant changes as soon as we become aware of them

• We are not responsible for changes made by service providers

• You may be entitled to compensation or alternatives depending on the nature of the change and the service provider's policy

• Additional charges may apply for changes requested by you after booking confirmation

By using our services and providing your phone number, you explicitly agree to receive communications from us via WhatsApp, including:

• Transactional messages related to your bookings, confirmations, and order updates

• Customer support messages and responses to your inquiries

• Promotional and marketing messages (with your consent)

• Important travel updates and notifications

You acknowledge that standard messaging rates may apply as per your mobile service provider's terms. You can opt out of promotional WhatsApp messages at any time by replying "STOP" or contacting us directly.

You agree to:

• Provide accurate and complete information when making bookings, including correct contact details (phone number, email address)

• Ensure all travel documents are valid and in order

• Comply with all applicable laws and regulations

• Respect the terms and conditions of service providers

• Behave appropriately and respectfully during travel

• Notify us immediately of any issues or concerns

• Review all booking confirmations and travel documents carefully

• Arrive at airports, hotels, and other venues on time as specified

• Not misuse the WhatsApp communication channel, including but not limited to:

- Sending spam, abusive, or inappropriate messages

- Attempting to circumvent our communication systems

- Using automated tools or bots to interact with our WhatsApp service

- Sharing false or misleading information

Failure to comply with these responsibilities may result in termination of services and legal action where appropriate.

Opt-Out Mechanism:

You have the right to opt out of receiving promotional and marketing communications via WhatsApp at any time by:

• Replying "STOP" or "UNSUBSCRIBE" to any WhatsApp message from us

• Contacting us via email at sapna@plutotravels.ae or phone at +971 50 911 0065

• Clearly stating your request to stop receiving specific types of communications

Please note that opting out of promotional messages does not affect our ability to send you essential transactional messages related to your active bookings or services.

Grievance Redressal:

If you have any complaints, concerns, or grievances regarding our services or communication practices, please contact us:

• Email: sapna@plutotravels.ae

• Phone: +971 50 911 0065 | 04 392 0930

• Address: Prism Tower, Business Bay, Dubai, UAE

We are committed to addressing your concerns promptly and fairly. We will acknowledge your complaint within 48 hours and work towards resolution within a reasonable timeframe.

All content on our website, including text, graphics, logos, images, and software, is the property of Pluto Travels LLC or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

• Any disputes arising from these terms or our services will be governed by the laws of the United Arab Emirates

• Disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE

• We encourage resolution of disputes through direct communication and negotiation

• If a dispute cannot be resolved amicably, it may be referred to mediation or arbitration as appropriate

We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, strikes, or failures of service providers.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to modify, update, or amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes to these terms, we will notify you through:

• Posting the updated Terms and Conditions on this page with an updated "Last Updated" date

• Sending you a notification via email or WhatsApp (if you have provided contact information)

• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Terms and Conditions. We encourage you to review these terms periodically to stay informed about your rights and obligations.

If you do not agree with any changes to these Terms and Conditions, you should discontinue using our services and contact us to discuss your concerns.

These Terms and Conditions, together with our Privacy Policy and any specific terms provided at the time of booking, constitute the entire agreement between you and Pluto Travels LLC regarding the use of our services.

For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us:

Pluto Travels LLC

Prism Tower, Business Bay

Dubai, United Arab Emirates

Email: sapna@plutotravels.ae

Phone: +971 50 911 0065

Office: 04 392 0930

We are available to assist you Monday through Friday, 9:00 AM to 6:00 PM GST, and offer 24/7 emergency support for urgent travel matters.