Privacy Policy

Pluto Travels LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us, including but not limited to:

• Personal identification information (name, email address, phone number, passport details)

• Travel preferences and requirements

• Payment information (processed securely through third-party payment processors)

• Communication records and correspondence, including WhatsApp messages and conversations

• Information automatically collected when you visit our website (IP address, browser type, device information, usage patterns)

By providing your phone number and engaging with us via WhatsApp, you acknowledge that we collect and process your contact information and message content for the purposes outlined in this policy.

We use the information we collect to:

• Provide, maintain, and improve our travel services

• Process bookings, reservations, and transactions

• Communicate with you about your travel arrangements, inquiries, and updates via email, phone, and WhatsApp

• Send you transactional messages via WhatsApp regarding your bookings, order updates, confirmations, and customer support

• Send you promotional materials, newsletters, and marketing communications via WhatsApp (with your explicit consent)

• Respond to your questions, comments, and requests through various communication channels including WhatsApp

• Provide customer support and assistance through WhatsApp messaging

• Monitor and analyze usage patterns and trends

• Detect, prevent, and address technical issues and security threats

• Comply with legal obligations, including Meta's data handling requirements, and enforce our terms and conditions

We do not sell your personal information. We may share your information with:

• Service providers and business partners who assist us in operating our business and providing services (airlines, hotels, car rental companies, visa processing agencies)

• Third-party platforms and service providers, including:

- WhatsApp API providers and messaging service platforms that facilitate our WhatsApp communication

- CRM (Customer Relationship Management) tools and systems for managing customer interactions

- Analytics platforms and tools for analyzing website usage and customer behavior

- Cloud storage and hosting providers for secure data storage

• Legal authorities when required by law or to protect our rights

• Business transfers in the event of a merger, acquisition, or sale of assets

• With your explicit consent for any other purpose

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Secure storage systems with restricted access controls

• Regular security assessments and updates

• Employee training on data protection and privacy

• Compliance with industry-standard security protocols

Your personal information, including WhatsApp messages and contact details, is stored securely using industry-standard encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information, including WhatsApp messages and contact details, for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer data and communication records are typically retained for the duration of our business relationship and for a reasonable period thereafter (typically 3-5 years) for legal and business purposes

• Transaction records and booking information are retained as required by law and for accounting purposes

• Marketing consent records are retained until you withdraw consent or request deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal information

• The right to object to or restrict certain processing activities

• The right to data portability

• The right to withdraw consent where processing is based on consent

• The right to lodge a complaint with a data protection authority

WhatsApp Opt-Out/Unsubscribe Mechanism:

You have the right to opt out of receiving WhatsApp messages from us at any time. To unsubscribe:

• Reply "STOP" or "UNSUBSCRIBE" to any WhatsApp message from us

• Contact us directly via email at sapna@plutotravels.ae or phone at +971 50 911 0065

• Clearly state your request to stop receiving WhatsApp communications

Once you opt out, we will stop sending you promotional and marketing messages via WhatsApp. However, we may still send you essential transactional messages related to your active bookings or services, as these are necessary for the fulfillment of our contractual obligations.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

We ensure that appropriate safeguards are in place for international data transfers, including compliance with Meta's data handling requirements and applicable data protection regulations.

We are committed to complying with all applicable data protection laws and regulations, including:

• UAE Federal Law on Data Protection

• General Data Protection Regulation (GDPR) for EU residents

• Meta's data handling requirements and WhatsApp Business Policy

• Other relevant local and international data protection legislation

We regularly review and update our practices to ensure ongoing compliance with these legal obligations and industry standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page and updating the "Last Updated" date

• Sending you a notification via email or WhatsApp (if you have provided consent)

• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Pluto Travels LLC

Prism Tower, Business Bay

Dubai, United Arab Emirates

Email: sapna@plutotravels.ae

Phone: +971 50 911 0065

Office: 04 392 0930